Already renowned throughout the industry for its uncompromising commitment to customer service, Wellingborough-based fabricator Astraseal is stepping up its support package with the launch of a new customer care initiative called the ‘AstraSEAL of Approval’.
Over the last 38 years, Astraseal has constantly pushed the boundaries of conventional customer support, delivering an outstanding level of service that’s virtually unheard of elsewhere in the industry.
The benefits of buying from Astraseal
The scheme seeks to highlight the huge range of value-added services Astraseal offers its customers, all of which are designed to maximise efficiency, guarantee quality, and eliminate mistakes. Buying from Astraseal means you automatically benefit from the AstraSEAL of Approval and benefit from;
- Fast-track remake service: Regardless of who is at fault, Astraseal will aim to turn remakes around as quickly as possible – in many cases in less than 24 hours.
- On-site surveying: The Astraseal NVQ Level qualified surveying team are on hand to assist with any difficult installations.
- CAD drawing: All complex conservatories will be designed in CAD first to ensure they are manufactured right first time.
- Conservatory testing: Astraseal build all roofs in the factory before dispatch, checking that every part fits together perfectly.
- Installation guides: Installation guides and technical details are available to all customers and can be accessed from www.astrasealdownloads.com
- Online ordering: All customers have access to the online ordering facility, allowing them to purchase products at a time and place that’s most convenient for them.
- Complete deliveries: All orders are checked using an advanced computer software package before they are loaded onto the delivery vehicles, ensuring no items are missed out.
- Technical knowledge: The experienced Astraseal support team are on hand to answer technical questions anytime during the working day.
- Best price guaranteed: Astraseal manufacture all their products in house, including the sealed units, meaning installers can be sure they are getting the very best price. What’s more, all customers are entitled to a 50% discount on all trade counter ancillary items.
“The AstraSeal of Approval is our commitment to doing the absolute utmost for our clients – going above and beyond the call of duty for them and their businesses,” commented Astraseal’s marketing manager. “To receive the AstraSEAL of Approval, all products have to be quality checked 100%, to ensure it meets our exacting standards. We know our customers’ livelihoods depend on the quality of the products we provide them, and we take that responsibility extremely seriously.”
Astraseal offer one of the most extensive product portfolios in the industry, that including the full range of REHAU windows and doors, Synseal inline sliders and vertical sliders, and Global conservatory roofs, as well as Eurocell’s Modus and Skypod systems.
On the aluminium front, the company provides windows, doors, curtain walling and shop fronts using the Smarts and Reynaers profile. All products are produced from the fabricator’s 110,000 square foot facility in Wellingborough.
Information Centre
